I found hair inside a Balaji Khakhra packet and raised a complaint with the company. Their team collected the product sample, and I cooperated throughout the process. However, after all this, my concern has not been resolved satisfactorily.
Finding hair in a food product is not a small issue that should be taken lightly. I expected the company to take proper responsibility and provide a reasonable solution, but they are refusing compensation simply because it falls outside their company policy.
I am not asking them to ignore their policies, but I believe customer trust and food quality should matter just as much. Even a special voucher, discount coupon, or goodwill gesture would show that the company genuinely values its customers.
I am disappointed with the way my complaint has been handled. I hope Balaji takes customer concerns more seriously and offers a fair resolution instead of simply closing the matter with a standard response.
H
Himai
Serious Quality Issue with Balaji Khakhra
I found a hair in your Balaji Khakhra and raised a complaint. Your team collected the packet for investigation, but since then, I have not received any proper response or update from you. Please look into this matter and provide me with a clear and satisfactory resolution as soon as possible.
Dear Himani ji,
We hereby inform you that the company reviewed your request for payment of compensation of Rs. 21,000/- along with all the complaint details. After checking the facts, it was concluded that the company should not deviate from its policy. We regret to inform you that your request for payment of compensation has been denied because the compensation demand is outside the our policy.
However our offer for product replacement/refund regarding the inconvenience caused to you, is still open.
The same has been communicated to you via email.
Thank you!
t
t.v Krishnamurthy
Excellent product
Excellent product.But delivery takes more than a week.That should improve
K
Kazi Parvez
Harr chiz ek
Harr chiz ek number
Choosing a selection results in a full page refresh.
Beware of Scamsters!!
Important information for those interested in becoming a Balaji Wafers distributor or seeking employment or online customers:
Beware of any other individuals or organizations claiming to represent Balaji Wafers. They may be trying to deceive you. Balaji Wafers holds no responsibility for any interactions or losses incurred through such unauthorized individuals or entities.
If you receive a suspicious call, email, or see a fake website, contact Balaji Wafers Pvt. Ltd. at contact@balajiwafers.com.
We appreciate your interest in Balaji Wafers and want to ensure you have the most accurate information.
*Product availability may vary by location.
